Privacy Policy

Effective Date: November 25, 2020

Please read this entire privacy notice (“Privacy Notice”) carefully before using our websites, email notifications, mobile applications, social media applications, widgets, and our other online services (the “Services”) because it will help you understand what data we collect, how we use and share it, and what your choices are with respect to that data.

Data Privacy

Vertiv is a global company, with legal entities, business activities, management, and system infrastructure throughout the world and we are committed to safeguarding personal data in compliance with all applicable data privacy laws. If you are located in one of the regions, countries, or states listed below, please see the respective Privacy Notice to understand Vertiv’s compliance with the data privacy law in your location:

About Us

Vertiv Group Corporation designs, builds and services critical infrastructure that enables vital applications for data centers, communication networks and commercial and industrial facilities. Formerly Emerson Network Power, Vertiv supports today’s growing mobile and cloud computing markets with a portfolio of power, thermal and infrastructure management solutions including the Chloride®, Geist™, Liebert®, NetSure™ and Trellis™ brands. Vertiv’s corporate office is located at 1050 Dearborn Drive, Columbus, OH 43085.

Overview

This Privacy Notice describes how Vertiv Group Corporation and its subsidiaries and affiliates that link to this Privacy Notice (“Vertiv,” “our,” “us” or “we”) may collect, use and share information about you (“Personal Information”) and what privacy choices we may offer you when you use our Services.

The Services of Vertiv and it’s subsidiaries and affiliated companies are each owned, operated and provided by such subsidiaries and companies. However, this Privacy Notice ONLY governs the use of Vertiv Services that specifically link to this Privacy Notice. Other Vertiv Services may link to or otherwise provide their own, separate notice.

Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements.

By using the Services, you are accepting and consenting to the practices described in this Privacy Notice.

Information Collection and Use

Through your use of the Services, we may collect Personal Information from you if you choose to provide it, including without limitation:

Your name, email, username, phone number, company and address, (“Contact Information”);

Your credit card number, billing address, shipping address, security code and other payment transaction and verification details (“Payment Information”);

Your job function, salary, and status of your employment;

Pages and products viewed, items added to your shopping cart, ads that you clicked on, emails from us that you opened, browser type, operating system ("OS"), Internet Protocol ("IP") address and device information. We may also collect non-precise IP-based geolocation information about the approximate physical location of your computer or device, derived from the IP address of such computer or device; if you are in the United States, we will collect your zip code, and if you are outside of the United States, we will collect your country. (collectively, “Analytical Information”);

Publicly available information about you from third-party sources, such as the postal service for shipping address verification;

Your mobile OS, a mobile device identifier embedded by us, or other commonly used mobile device identifiers.

We may collect your Personal Information or usage data from third parties, including without limitation:

Your email address and other collected Personal Information about you may be forwarded to Vertiv by a third-party website when you request for Vertiv to contact you through such third-party;

Your Personal Information may be forwarded to Vertiv when you choose to participate in a third-party application or feature, such as live chat, one of our social media pages or a similar application or feature on a third-party website;

Additional Personal Information may be forwarded to Vertiv from third parties to combine with the Personal Information we collect through your use of the Services in order to enhance our ability to serve you, to focus content we provide to you and to offer you opportunities to purchase products or services that we believe may be of interest to you based upon the information we have collected.

We will apply the terms of our Privacy Notice to any Personal Information received from a third party, unless we have disclosed to you otherwise. Vertiv is not responsible for these third parties' dissemination of your Personal Information.

We may use your information for the following purposes:

Customer Service: We may use your Contact Information to receive and respond to your questions about products, services or warranties and to communicate with you about contests, surveys or sweepstakes. To address your questions, we may also request your industry and/or the name and address of the dealer that sold you our product.

Website Registration: We may use your Contact Information when you create an account through any of our Services in order to provide you a more personalized user experience.

Analytics: When you use the Services, we automatically collect and use Analytical Information in order for us to continually improve your experience with our Services and to target marketing and advertising to you.

Marketing: We may use your Personal Information to determine what products may be of interest to you, provide you with marketing communications (unless you have opted out of such communications) and to conduct market research. We may also use information you provide us, including your industry, whether you own our product, experience with our products, and user-generated content, for these marketing purposes.

Location-Based Services: We may use your current location, provided address and/or zip code to provide you the location of the retailer of our products or other appropriate information.

We may also use your Personal Information in other ways that are consistent with the above-described purposes and to otherwise administer our websites and provide our Services to you.

Notice to Employment Applicants

Certain pages of our websites include the ability for people interested in working for Vertiv or one of its subsidiaries or companies to find out more information about employment opportunities at Vertiv, its affiliates and/or subsidiaries. To apply for open positions using our website, you must create an employment profile through our website here, which includes the information that Vertiv requests you to provide, and that you may choose to provide, to be considered for employment (the “Employment Applicant Information”).

Prior to creating an employment profile, you must affirmatively consent to the privacy terms governing the submission of your information to Vertiv for employment purposes here. The terms that you agree to in order to create an employment profile shall govern Vertiv’s use of the information you provide to apply for employment. Vertiv will use Employment Applicant Information for evaluation and hiring purposes, and communication in furtherance of the evaluation and hiring purposes.

Security

We maintain appropriate technical and organizational measures to protect your Personal Information, including assuring that third-party service providers who access or handle Personal Information on our behalf and affiliates maintain such safeguards. However, no method of Internet transmission or electronic storage is 100% secure or error-free, so it is not possible to guarantee absolute security. You must protect against unauthorized access to your password and to your computer, and be sure to sign off when finished using a shared computer. If you have reason to believe that your interaction with us is no longer secure (e.g., if you feel that the security of any account you might have with us has been compromised), please immediately notify us by email contact@Vertiv.com.

Where we have given you or you have chosen a password which enables you to access certain portions of our websites, you are responsible for keeping this password confidential. You should not share your password with anyone.

Cookies

We use “cookies,” a small text file transferred to your device, along with similar technologies (e.g., internet tag technologies, web beacons, and embedded scripts) to help provide you with a better, more personalized user experience. These technologies are used to:

Make the user experience more efficient (e.g., maintaining items in your shopping cart between visits);
Remember your preferences (e.g., browsing language, account login information); and
Help us understand and improve how visitors use our website, including which of our pages and products are viewed most frequently.

We also allow third parties to place cookies on your device through the Services to:

Help us understand and improve how visitors use our websites, including which of our pages and products are viewed most frequently;
More effectively market our products and services and advertise other products and services that may be of interest to you;
Obtain your feedback on our products and the Services; and
Allow you to engage in our social media offerings (e.g., clicking the “Like” button on our website).

The options/settings section of most internet browsers will tell you how to manage cookies and other technologies that may be transferred to your device, including how to disable such technologies. You can disable our cookies or all cookies through your browser settings. Upon the beginning of each of your visits to our websites, the website also provides the ability to turn off all non-strictly necessary cookies for the Vertiv websites during that visit. Please be advised that disabling cookies through either method may impact many of our websites’ features. Although not all cookies and similar technologies that we use are required for you to use the Services, disabling these technologies altogether could prevent the Services from working properly and disable features that allow you to take full advantage of the Services we offer.

For more information, see our Privacy Notice on Cookies: https://www.vertiv.com/en-us/cookie_information/

Information Shared with Third Parties

We only share your Personal Information with companies, organizations and individuals outside of Vertiv as described below.

Affiliates and Third Parties. We may share your Personal Information with Vertiv’s affiliates and other companies worldwide, including our unaffiliated dealers, manufacturers, and suppliers in order for these companies to contact you about their products, services or other offerings that may be of interest to you. By accessing our websites, registering for an account or service with us, or otherwise providing us with your Personal Information, you consent to this transfer of your Personal Information worldwide as provided in this Privacy Notice. To choose to opt out of such disclosures, please email us at contact@Vertiv.com. This Privacy Notice does not govern unaffiliated third-party websites or any other website that does not link to this Privacy Notice.

Service Providers. We may share your Personal Information with affiliated and unaffiliated companies that perform tasks on our behalf related to our business. Such tasks include processing payments, fulfilling orders, delivering packages, locational services, analyzing website or mobile application usage data, customer service, electronic and postal mail service, contests/surveys/sweepstakes administration, marketing services, social commerce and media services (e.g., Facebook, ratings, reviews, forums), and calculating, managing and reporting sales tax. Third-party service providers receive your Personal Information as necessary to perform their role, and we instruct them not to use your Personal Information for any other purposes.

As Required or Appropriate by Law. We will use and disclose your Personal Information as necessary or appropriate, including without limitation:

Under applicable law, including laws outside your country of residence, to comply with legal processes and to respond to requests from public and government authorities, including public and government authorities outside your country of residence;

To enforce our terms and conditions, including investigations of potential violations thereof;

To detect, prevent or otherwise address fraud, security or technical issues;

To protect our operations or those of any of our affiliates; to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and to allow us to pursue available remedies or limit the damages that we may sustain.

Business Transfers. As we continue to develop our business, we might sell or buy brands, stores, subsidiaries or business units. We may share and/or transfer your Personal Information with a third party in such transactions (including without limitation, any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets). Customer information generally is one of the transferred business assets, but remains subject to any preexisting applicable Privacy Notice.

Based on Your Consent. We may share or disclose your Personal Information at your direction. We may share aggregated data that has been anonymized (so that you are not identified) with third parties – like publishers, advertisers or connected websites – and may make this data publicly available. For example, we may share information publicly to show trends about the general use of our services or products.

Public Forums

Our websites may offer publicly accessible blogs, message boards, or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You may request removal of your Personal Information from our blog, message board, or community forum by contacting us at Contact@Vertiv.com. We will make commercially reasonable efforts to remove your Personal Information from the identified blog, message board, or community forum. If we are unable to remove such Personal Information, we will notify you and provide the reason we are unable to take such action.

Links to Social Networking and other Third-Party Websites

Our Services may contain links to social networking and other websites and mobile applications that are operated and controlled by third parties. While we try to link only to websites that share our high standards and respect for privacy, we do not take responsibility for the content or the privacy practices employed by other websites. Unless otherwise stated, any Personal Information you provide to any such third party website will be collected by that party and not by us, and will be subject to that party’s privacy policy (if any), rather than this Privacy Notice. In such a situation, we will have no control over, and shall not be responsible for, that party’s use of the Personal Information you provide to them.

Accessing the Services from Outside the United States

Personal Information collected through the Services may be stored on servers inside the United States or in countries outside the United States. By using any of our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Notice, including the transfer of your information to Vertiv in the United States and other countries where Vertiv and its affiliates and subsidiaries operate. You may withdraw your consent at any time by contacting us at Contact@Vertiv.com. Prior uses and disclosures will not be affected unless required by applicable law, and we may otherwise continue to process your Personal Information in accordance with our statutory obligations and internal policies and procedures.

Your Choices

If you have created an online account with Vertiv or one of its subsidiaries or companies and would like to update the information you have provided in your online account, you can access your account on this website to view and make changes or corrections to your information. If you do not want to receive marketing or other communications from us, please use the unsubscribe method provided in our communications. We will retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer period is required or allowed by law.

Children

In compliance with the Children's Online Privacy Protection Act, 15 U.S.C., §§ 6501-06 and 16 C.F.R., §§ 312.1-312.12, our website does not permit children under 13 years of age to become users, and we do not intentionally collect information from children. By using our website, you represent that you are 13 years of age or older.

Contacting Us

If you have any questions about this Privacy Notice, please write to us by mail at Vertiv Co., Attn: Website Inquiries, 1050 Dearborn Drive, Columbus, OH 43085, or email us at Contact@Vertiv.com.

Changes

We may update this Privacy Notice from time to time. Please check the “Effective Date” at the top of this page to see when this Privacy Notice was last revised. Unless otherwise noted, any changes we make to this Privacy Notice will become effective immediately once posted on this page. Your continued use of the Services following any changes to this Privacy Notice indicates your consent to the practices described in the revised Privacy Notice. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.